Outsourced Loan Processing.

UK-managed teams supporting lenders across the loan cycle — application, borrower enquiries, underwriting support and closing — without building the function in house.

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Montage of employees taking calls
Montage of employees taking calls

Loan Processing Support Across the Lending Cycle.

From application and document handling through to borrower customer service and underwriting support, we cover the parts of the loan cycle that slow lenders down. Loan processing draws on the same disciplines as form processing and data management outsourcing, so applications, documents and records stay consistent.

data entry

Application & Document Processing

Data entry, document handling and support through application and closing, so files move through the cycle without delay.

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Borrower Customer Service

Handling customer enquiries and providing solutions, appointment setting with the relevant team members, and bill and payment support for personal and consumer lending.

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database

Underwriting & Back-Office Support

Support for underwriting and the back-office processing behind it, covering business loans, government loans and private company loans.

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We've worked with...

arcadia
avenue
city chic
cta
cucumber
solvere
toys r us

What Does a Loan Processing Call Centre Do?

A loan processing call centre assists banking and finance companies, and mortgage companies, with processes such as business loans, government loans and private company loans, depending on the support the business needs.

Back-office tasks are covered too — appointment setting with the relevant team members, handling customer enquiries and providing solutions, bill payments, support for underwriting, and data entry. In short, an outsourcing centre helps solve the challenges in the loan processing cycle. For personal and consumer lending in particular, that often means being the team your borrowers actually speak to.

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Why Lenders Work With Outsourced Loan Processing Teams.

Six reasons lenders bring an outsourced team into the loan cycle.

Experts Across Business Areas.

Skilled teams handle multiple tasks and processes without additional training, having already honed their operations skills in the financial industry.

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performance

Current Technology, Kept Current.

Teams stay up to date with the resources available for loan and mortgage processing, including technology, best practices and legal requirements.

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reporting

More Time for Core Work.

Access to specialist expertise frees your in-house team, and the cost saving can be reinvested in growth.

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A Better Borrower Experience.

Skilled loan processing teams improve customer satisfaction, so lenders keep good standing with their customers.

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data security

Quicker Turnaround Than In-House.

Focused teams handle tasks more swiftly, so no part of the loan processing cycle is delayed.

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workflow

Security Built for Financial Services.

Business and customer data is protected, so there is no breach of trust with your customers or with your outsourcing partner.

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Outsourcing Financial Services, Managed From the UK.

Outsourcing financial services gives lenders proper support in the banking and finance industry and beyond. Small teams and newer businesses gain skills they do not yet have in the office, while larger companies get professional services that keep them on par with their competitors.

Everything runs with UK oversight and South Africa delivery, so you get the capacity without moving the accountability.

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Loan Processing FAQs

Loan processing facilitates every step of the loan process, including the mortgage process, application and closing. Outsourced teams typically have access to technology that automates parts of this, and can provide banking outsourcing services alongside it.

Vetted partners can be trusted with important data, call centre outsourcing and the other processes a financial institution or mortgage lender needs. Working with a BPO partner such as Absolute Intelligence gives you access to a talent pool you would otherwise have to build yourself.

It ensures due diligence is achieved and risk is expertly managed. It makes payment collection more efficient and improves monitoring and support, which in turn improves customer satisfaction and operational efficiency as part of back-office process management.

An outsourcing partner provides a package built around your institution’s needs and budget.

Working with a vetted provider minimises risk, and gives you a better chance of improving the customer experience rather than disrupting it.

Ready To Start Empowering Your Business.

Contact us today — our outsourcing team would be happy to help with any information you need before making a decision on outsourced loan processing.

Call us on +44 (0)161 524 1841
Email us: neil@absoluteintelligenceuk.com