From admissions through to helpdesk cover, we take on the administration that surrounds teaching so your teams can focus on it. Institutions use phone answering for admissions lines and data management outsourcing for student records and reporting.
Student application management, student help desks and student support services, so applicants and students get a response through the busiest points of the year.
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Data entry, managing student records, and library services including cataloguing and enhancing digital resources.
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Acting as an extension of your helpdesk — managing ticket systems by priority, performing security updates and monitoring online systems.
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Education outsourcing streamlines the administration that surrounds teaching. It covers student support services, help with technology, and integrated administrative work.
Although outsourcing education tasks can seem different from other outsourced work, the principle is the same — relief for non-core tasks when an institution does not have the resource in house. Educators thrive without administrative backlogs, and students get expert support from the start of their journey.
Get in touchFour reasons educational institutions bring in an outsourced team.
Enrolment, registration days and applications are the busiest points in your year. Outsourced back-office support absorbs the seasonal spike, so students are looked after and educators get relief.
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Access to current technology and the skill to implement it — cloud systems, ERP platforms and learning management systems. No investment in additional software or equipment, and fixed-cost delivery makes the spend predictable.
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Data handling, quality assurance and management of sensitive information, handled with the care student records require.
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Cover for technical support requirements, acting as an extension of your own helpdesk.
Get in touchWorking in education comes with a great deal of administration that has to be managed efficiently and fault-free. Students and educators alike need support of the highest quality.
We take on the non-core work so your teams can focus on teaching, with UK oversight and South Africa delivery.
Talk to usIf you are considering education outsourcing for your institution, reach out to our team and we will talk you through what it would look like.
