From routine invoice chasing through to structured commercial recovery, we act as an extension of your finance team. Credit control works closely with accounts receivable outsourcing, and both sit within our wider back office outsourcing service.
Liaising with your customers to collect payment and ensure outstanding amounts come in on time, by phone and in writing, as an extension of your finance team.
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Credit management and credit recovery, with clear visibility of what is outstanding, what has been promised and what needs escalating.
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Where a business account has gone beyond normal credit control, structured B2B recovery following the correct procedures and prescribed legal processes.
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Outsourcing credit control means entrusting the chasing of your outstanding invoices to a vetted third-party team. It covers credit management and credit recovery, and liaising with your customers to collect payment so the money arrives in due time.
Companies choose it when they need a more agile approach than an in-house function allows, and when they want to avoid the cost of hiring additional finance staff. You get instant access to skills, knowledge and processes already in place for effective credit control — resources that help maintain income and bring outstanding debt down.
Get in touchThree reasons finance directors hand credit control to an outsourced team.
Collecting from customers is a specialist process that needs careful attention to detail. Our teams know the correct procedures and the rules that govern them, so anything actioned on your behalf follows the prescribed legal process.
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No additional equipment or office infrastructure, and no training overhead — the team is already trained and experienced, so you get streamlined processes with minimal downtime.
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Service packages that cost less than building the function in house, freeing budget for other parts of the business.
Get in touchCredit control is a challenge for many businesses. Technology, changing regulation, customer expectations and payment plans all make it demanding to run well.
Our teams know this is a regulated area and respect it at every step, following the protocols and briefings agreed with you — so your expectations are met and your customer relationships survive the conversation. UK oversight, South Africa delivery.
Talk to usIf you need help with credit control, get in touch and we will talk through what it would look like for your business.
