Moderation covers wherever your audience talks about you — your own site, your social channels, and the content they upload. Many clients run moderation alongside outsourced customer service, with back office outsourcing handling the admin that follows a flagged case.
Comments on your website, blogs and other written posts, plus forum boards where our moderators can engage directly to keep the space welcoming and active.
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Facebook, Instagram, YouTube, LinkedIn and more, covered according to where your audience actually is and what your business needs.
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User-generated content tracked in real time, including photos and videos, so harmful material is filtered before it damages your brand profile.
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A community moderation team does more than grow a follower base. The digital space is fast-paced, so our moderators track content in real time, including user-generated content, and monitor what appears on your profiles so it suits your audience and keeps their trust.
It is worth being clear on the distinction: a community manager defines the rules of an online community, while a community moderator makes sure those guidelines are followed, monitoring members’ daily activity and keeping the environment healthy.
Keeping an online presence in check is about more than deleting the odd comment. It means meeting the legal obligations that apply online and filtering harmful content before it does damage.
Get in touchSix reasons brands hand moderation to a dedicated team.
Specific laws and regulations on online content apply in particular regions. We keep your profiles compliant, so you avoid content or profiles being restricted or removed.
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When unfavourable content about your business appears, we help you manage your online image and maintain trust across your forums and web communities.
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In-depth knowledge of different sectors means content is monitored effectively, and moderators can engage on forum boards where that keeps the space vibrant and attractive.
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Meaningful engagement needs a cohesive space. We keep your platforms balanced and readable so the conversation stays worth having.
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Dedicated moderation without building the function in house, in packages that suit your budget.
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Moderation follows your tone and your community guidelines, so your platforms keep a consistent character.
Get in touchFostering an online community means making it a place people can engage with your brand confidently. Whether you are a startup building a profile or a larger business managing a bigger digital footprint, our teams give you dedicated moderation with UK oversight and South Africa delivery.
Talk to usTell us where your communities live and what you need watched, and we will show you what moderation cover would look like.
